●Legal Agreement

Terms of Service

Last Updated: July 8, 2026

Welcome to SYNTR. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Merchant", "Subscriber", or "you") and SYNTR ("we", "us", or "our") governing your access to and use of the SYNTR website (syntr.co), platform dashboard, APIs, integrations, and all associated tools (collectively, the "Services").

By creating an account, registering for any plan, installing our app on a connected platform (such as Shopify), or accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease using the Services.

1. User Account & Security

To utilize the Services, you must register for an account. You represent and warrant that all registration details provided are accurate and complete, that you are at least 18 years of age, and that you are using the Services for business purposes. You are solely responsible for maintaining the confidentiality of your account credentials, including API keys and connected third-party logins, and are fully liable for all activities that occur under your account.

2. Third-Party Integrations & Platform Terms

The Services allow you to connect third-party accounts and platforms, including e-commerce platforms (such as Shopify), mailbox providers (such as Google and Microsoft), and messaging channels (such as the WhatsApp Business Platform operated by Meta).

  • Authorization: By connecting an integration, you authorize SYNTR to access, sync, and process data from that platform on your behalf, strictly as necessary to provide the features you enable (for example, syncing store customers into your CRM, or detecting abandoned checkouts to trigger recovery messages).
  • Platform Compliance: Your use of each integration is additionally governed by that platform's own terms and policies — including the Shopify Terms of Service and API License and Terms of Use, Meta's WhatsApp Business Messaging Policy and WhatsApp Business Terms of Service, and Google's API Services User Data Policy. You agree to comply with all such terms, and you acknowledge that SYNTR may suspend an integration if required by the platform provider.
  • Your Authority: You represent that you own or are authorized to manage each store, mailbox, phone number, and WhatsApp Business account you connect to SYNTR.
  • Disconnection: You may disconnect any integration at any time. Upon disconnection or uninstall, access tokens are revoked and synced data is handled as described in our Privacy Policy.

3. Merchant Responsibilities: Consent & Customer Communications

SYNTR provides tools to automate communications with your customers, including abandoned-checkout recovery messages, order notifications, and marketing campaigns over email and WhatsApp. You are the data controller for your customers' information, and you are solely responsible for having a lawful basis to contact them. Specifically, you agree that:

  • Opt-In Consent: You will send WhatsApp messages only to customers who have given valid, verifiable opt-in consent to be contacted by your business on WhatsApp, as required by Meta's WhatsApp Business Messaging Policy. Consent must be obtained by you before messages are dispatched through SYNTR.
  • Approved Templates: Business-initiated WhatsApp messages (including checkout recovery and promotional messages) are sent using message templates approved by Meta. You will not attempt to circumvent template approval or messaging-window rules.
  • Opt-Out Handling: You will honor customer opt-out and unsubscribe requests promptly across all channels, and you will not re-add contacts who have opted out.
  • Applicable Law: You will comply with all laws applicable to your communications, including the CAN-SPAM Act, the TCPA, the GDPR and ePrivacy rules, CASL, and any local equivalents in the jurisdictions where your customers reside.
  • Content Responsibility: You are responsible for the content of every message, template, and campaign sent through your account, whether written by you or drafted by SYNTR's AI agents.

4. Acceptable Use Policy

SYNTR is an intelligence operating system built for legitimate business outreach and systems management. You agree to use the Services in full compliance with all applicable local and international regulations. Specifically, you agree NOT to:

  • Deliver unsolicited commercial messages ("Spam") to individuals who have not explicitly opted in or for whom you lack a lawful basis for contact.
  • Upload contact lists acquired through scraping, purchasing, or third-party brokers without verified consent.
  • Use the platform to distribute malware, phishing schemes, fraudulent content, or material that is illegal, defamatory, or harmful, or to sell goods or services prohibited by Meta's Commerce Policy or the policies of any connected platform.
  • Use customer data synced from a connected store for any purpose other than serving that store's own customers.
  • Attempt to reverse-engineer, exploit, or bypass the security boundaries of the SYNTR dashboard, API integrations, or databases.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

5. AI Agents & Automated Workflows

SYNTR incorporates AI engines to assist in drafting copy, predicting response analytics, and conducting automated customer conversations.

  • Outputs: While our AI models undergo extensive training to produce accurate and natural results, you are solely responsible for reviewing and verifying all AI-generated drafts, follow-ups, and messages before dispatch or before enabling automated dispatch. SYNTR is not liable for errors, misstatements, or brand damage arising from automated messages.
  • AI Training: To protect your intellectual property and client privacy, SYNTR does not feed your custom lead databases, uploaded contacts, synced store data, or outbound messages into public, third-party model training datasets.

6. Data Protection

Our collection and use of Personal Data is described in our Privacy Policy. Where SYNTR processes your End-Users' Personal Data on your behalf (such as customer records synced from a connected store), SYNTR acts as your Data Processor and processes such data only on your documented instructions. Upon request, we will enter into a Data Processing Agreement with Subscribers who require one; contact privacy@syntr.co.

7. Subscriptions, Payments & Renewal

  • Billing: By selecting a paid subscription, you authorize us to charge your designated payment method on a recurring Monthly or Annual basis. For subscriptions initiated through a connected platform's app store (such as the Shopify App Store), billing is handled through that platform's billing system.
  • Taxes: All prices listed are exclusive of local sales taxes or VAT, which will be calculated and added at checkout where applicable.
  • Annual Plans: Selecting the Annual plan commits you to a 12-month billing period in exchange for a discounted rate. Pre-paid annual subscriptions are non-refundable.
  • Cancellations: You can cancel your subscription at any time via the billing dashboard (or by uninstalling the app, for platform-billed subscriptions). Your access will continue through the end of the current billing cycle.

8. Intellectual Property

SYNTR and its licensors retain all rights, title, and interest in the Services, including all software, designs, and trademarks. You retain all rights to the data you upload or sync to the platform, and you grant us a limited license to process that data solely to provide the Services to you. "Shopify", "WhatsApp", "Meta", and other third-party marks are the property of their respective owners; SYNTR is an independent product and is not endorsed by or affiliated with these platforms.

9. Service Uptime & Modifications

While we aim to maintain a high level of reliability, the Services are provided "as-is" and "as-available". We reserve the right to temporarily modify, suspend, or update features of the platform to conduct maintenance or implement patches. We will provide advance notice of scheduled maintenance windows whenever possible. Delivery of messages additionally depends on third-party channels (mail servers, Meta's WhatsApp infrastructure, and carrier networks) that are outside our control.

10. Termination

You may terminate these Terms at any time by cancelling your subscription and closing your account, or by uninstalling our app from your connected platform. We may suspend or terminate your access for breach of these Terms, non-payment, or where required by a platform provider or law. Upon termination, your data is retained and deleted as described in our Privacy Policy, and you may request export or permanent deletion of your data at privacy@syntr.co.

11. Indemnification

You agree to indemnify and hold harmless SYNTR, its directors, employees, and partners from any claims, damages, or expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) messages or campaigns sent through your account, including any failure to obtain required customer consent; (c) your violation of any applicable law or third-party platform policy; or (d) your infringement of any third party's rights.

12. Limitation of Liability

To the maximum extent permitted by law, in no event shall SYNTR, its directors, employees, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business goodwill, or service interruptions, arising out of or related to your use of or inability to use the Services. Our total liability for any claims under these Terms is capped at the total fees paid by you to SYNTR in the three (3) months preceding the event.

13. Governing Law

These Terms and your relationship with SYNTR shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to conflict of law principles. Any legal actions or proceedings arising from these Terms shall be resolved in the state or federal courts located in San Francisco, California.

14. Changes to Terms

We reserve the right to update these Terms at any time. When updates occur, we will post the revised Terms here and update the "Last Updated" date at the top. Your continued use of the platform following the publication of changes signifies your acceptance of the updated Terms.

15. Contact

For legal inquiries or notices regarding these Terms, please contact legal@syntr.co. For privacy matters, contact privacy@syntr.co.