Welcome to SYNTR. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", or "you") and SYNTR ("we", "us", or "our") governing your access to and use of the SYNTR website, platform dashboard, and all integrated tools (collectively, the "Services").
By creating an account, registering for any plan, or accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease using the Services.
1. User Account & Security
To utilize the Services, you must register for an account. You represent and warrant that all registration details provided are accurate and complete. You are solely responsible for maintaining the confidentiality of your account credentials, including API keys and connected third-party mailbox logins, and are fully liable for all activities that occur under your account.
2. Acceptable Use Policy
SYNTR is an intelligence operating system built for legitimate business outreach and systems management. You agree to use the Services in full compliance with all applicable local and international regulations, including but not limited to the CAN-SPAM Act, the GDPR, and Meta's WhatsApp Business Policy.
Specifically, you agree NOT to:
- Deliver unsolicited commercial messages ("Spam") to individuals who have not explicitly opted-in or do not have a lawful basis for contact.
- Upload contact lists acquired through scraping, purchasing, or third-party brokers without verified consent.
- Use the platform to distribute malware, phishing schemes, fraudulent content, or material that is illegal, defamatory, or harmful.
- Attempt to reverse-engineer, exploit, or bypass the security boundaries of the SYNTR dashboard, API integrations, or databases.
*Violation of this Acceptable Use Policy will result in immediate suspension or termination of your account without notice or refund.*
3. AI Agents & Automated Workflows
SYNTR incorporates AI engines to assist in drafting copy, predicting response analytics, and conducting automated customer conversations.
- Outputs: While our AI models undergo extensive training to produce accurate and natural results, you are solely responsible for reviewing and verifying all AI-generated drafts, follow-ups, and messages before dispatch. SYNTR is not liable for errors, misstatements, or brand damage arising from automated messages.
- AI Training: To protect your intellectual property and client privacy, SYNTR does not feed your custom lead databases, uploaded contacts, or outbound emails into public, third-party model training datasets.
4. Subscriptions, Payments & Renewal
- Billing: By selecting a paid subscription (Basic or Pro), you authorize us to charge your designated credit card or payment method on a recurring Monthly or Annual basis.
- Taxes: All prices listed are exclusive of local sales taxes or VAT, which will be calculated and added at checkout where applicable.
- Annual Toggle Discount: Selecting the Annual plan commits you to a 12-month billing period in exchange for a discounted monthly rate. Pre-paid annual subscriptions are non-refundable.
- Cancellations: You can cancel your subscription at any time via the billing dashboard. Your access will continue through the end of the current billing cycle.
5. Service Uptime & Modifications
While we aim to maintain a high level of reliability, the Services are provided "as-is" and "as-available". We reserve the right to temporarily modify, suspend, or update features of the platform to conduct maintenance or implement patches. We will provide advance notice of scheduled maintenance windows whenever possible.
6. Limitation of Liability
To the maximum extent permitted by law, in no event shall SYNTR, its directors, employees, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business goodwill, or service interruptions, arising out of or related to your use of or inability to use the Services. Our total liability for any claims under these Terms is capped at the total fees paid by you to SYNTR in the three (3) months preceding the event.
7. Governing Law
These Terms and your relationship with SYNTR shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to conflict of law principles. Any legal actions or proceedings arising from these Terms shall be resolved in the state or federal courts located in San Francisco, California.
8. Changes to Terms
We reserve the right to update these Terms at any time. When updates occur, we will post the revised Terms here and update the "Last Updated" date at the top. Your continued use of the platform following the publication of changes signifies your acceptance of the updated Terms.
9. Contact
For legal inquiries or notices regarding these Terms, please contact legal@syntr.com.