1. Introduction
These Terms of Use ("Terms") govern access to and use of Syntr, an AI-powered email marketing and communication platform ("Service") operated by Syntr Technologies Pvt. Ltd. ("Syntr", "we", "us", "our").
By accessing or using Syntr, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and Syntr. Please read them carefully.
2. Eligibility
To use Syntr, you must:
- Be 18 years or older or have parental consent
- Represent that you have authority to bind a business (if using on behalf of one)
- Agree to comply with all applicable laws, including email and data protection laws (CAN-SPAM, GDPR, DPDP Act, etc.)
- Not be prohibited from using the Service under applicable law
3. Account Registration
When you create an account with Syntr:
- •You are responsible for maintaining the confidentiality of your credentials (username, password, API keys)
- •You must provide accurate and up-to-date information during registration
- •You are responsible for all activities that occur under your account
- •You must notify us immediately of any unauthorized use of your account
- •You may not share your account credentials with third parties
4. Acceptable Use Policy
You agree NOT to:
- Send spam, phishing, or unsolicited bulk emails
- Violate CAN-SPAM, GDPR, DPDP Act (India), or similar laws
- Upload malware, harmful code, or deceptive content
- Use Syntr for illegal, abusive, or fraudulent activity
- Attempt to reverse engineer or exploit the platform
- Use purchased email lists or send to recipients without consent
- Impersonate others or send misleading emails
🚨 Violation may result in immediate suspension or termination
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.
5. AI Features Disclaimer
Syntr includes AI-powered features that assist with email content generation, optimization, and automation. Important disclaimers:
- •AI-generated content is suggestive, not guaranteed: AI suggestions are tools to assist you, not replacements for your judgment
- •You are solely responsible for reviewing and approving all AI-generated emails before sending
- •Syntr does not guarantee accuracy, deliverability, or legal compliance of AI outputs
- •AI features may change, evolve, or be discontinued without notice
⚠️ Critical: AI assists, you decide
Never promise that "AI guarantees performance" or "AI ensures compliance." You maintain full responsibility for all content sent through Syntr.
6. Email Deliverability
Email deliverability depends on various factors beyond our control:
- •Deliverability depends on third-party ISPs (Gmail, Outlook, Yahoo, etc.) and their filtering policies
- •Syntr does not guarantee inbox placement for any emails
- •Abuse complaints or blacklisting due to misuse is the user's responsibility
- •We provide tools and best practices, but you are responsible for maintaining sender reputation
- •Proper sender authentication (SPF, DKIM, DMARC) is required and your responsibility
7. Payments & Subscriptions
- •Fees are billed on a recurring basis (monthly or annually) based on your plan
- •No refunds unless legally required (see Refund Policy)
- •Syntr may modify pricing with 30 days prior notice to existing customers
- •All fees are non-refundable except as required by law or specified in our Refund Policy
- •You are responsible for payment of all applicable taxes
- •Failure to pay may result in service suspension or termination
8. Intellectual Property
- •Syntr retains all rights to platform software, branding, and proprietary technology
- •You retain ownership of your content (email lists, email content, campaign data)
- •You grant Syntr a limited license to process content solely to provide services
- •You may not copy, modify, or reverse engineer the Syntr platform
- •All trademarks, logos, and service marks are property of their respective owners
9. Termination
- •You may terminate your account anytime through your account settings or by contacting support
- •Syntr may suspend or terminate for violations of these Terms, with or without notice
- •Upon termination, data retention follows our Privacy Policy (typically 30-90 days)
- •You may export your data before termination (see Privacy Policy for details)
- •Termination does not relieve you of obligations incurred before termination
10. Limitation of Liability
To the maximum extent permitted by law, Syntr shall not be liable for:
- •Lost revenue or data resulting from service interruptions or failures
- •Indirect or consequential damages, including lost profits, business interruption, or loss of goodwill
- •Third-party service failures (ISPs, email providers, infrastructure providers)
- •Email deliverability issues beyond our reasonable control
- •Maximum liability = fees paid to Syntr in the last 12 months
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.
11. Governing Law & Dispute Resolution
- •Jurisdiction: India
- •Courts: New Delhi / Gurgaon courts shall have exclusive jurisdiction
- •Arbitration preferred: Parties agree to attempt resolution through arbitration before litigation
- •These Terms are governed by the laws of India
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will:
- •Notify you of material changes via email or platform notification
- •Update the "Last updated" date at the top of this page
- •Your continued use after changes constitutes acceptance of the new Terms
13. Contact
For questions about these Terms, contact us at:
Legal Team: legal@syntr.com
Support: support@syntr.com
Company: Syntr Technologies Pvt. Ltd.