1. Introduction
Syntr Technologies Pvt. Ltd. ("Syntr", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email marketing platform.
By using Syntr, you agree to the collection and use of information in accordance with this Privacy Policy. This policy complies with GDPR, India's DPDP Act, and other applicable data protection laws.
2. Information We Collect
We collect the following types of information:
Account Information
- •Name, email address, company name
- •Billing and payment information (processed securely through payment processors)
- •Account preferences and settings
Content & Campaign Data
- •Contact lists uploaded by you
- •Email content and campaign data
- •Templates, workflows, and automation rules
Usage & Analytics Data
- •Usage analytics: How you interact with the platform
- •Campaign performance metrics: Open rates, click rates, delivery status
- •Feature usage and preferences
Technical Data
- •IP address & device data
- •Browser type and version
- •Log files and error reports
3. How We Use Data
We use your information for the following purposes:
- To deliver email campaigns and provide core platform functionality
- To power AI recommendations and improve AI features for your account
- To improve platform performance and user experience
- To comply with legal obligations and respond to legal requests
- To send important service updates and notifications
- To prevent fraud, abuse, and security threats
4. AI Data Usage (Critical)
✅ Customer data is NOT used to train public AI models
- No cross-customer AI learning: Your data is isolated and not shared with other customers
- No training on customer emails: We do not use your email content to train public AI models
- AI processing is isolated per customer: AI features process your data only for your account
- Data is only used to generate insights for your account and improve your experience
This data isolation builds enterprise trust and ensures your proprietary content remains private.
5. Data Sharing
We may share data with:
- •Email delivery providers (SMTP, APIs): To send emails on your behalf
- •Analytics & infrastructure providers: For platform performance and reliability
- •Legal authorities: If required by law or to protect rights and safety
- •Payment processors: To process payments (we do not store full payment card details)
❌ We never sell customer data
We do not sell, rent, or trade your personal information or customer data to third parties for marketing purposes.
All third-party service providers are contractually bound to protect your data and use it only for specified purposes.
6. Data Retention
- •Active accounts: Data retained while your account is active
- •Inactive/terminated accounts: Data deleted within 30–90 days of account closure
- •Backup retention: Backups retained as required for security and legal compliance
- •You may request earlier deletion by contacting support
- •Some data may be retained longer if required by law or for legitimate business purposes
7. User Rights
Under GDPR, DPDP Act, and other applicable laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Data portability: Request your data in a machine-readable format
- Withdrawal of consent: Withdraw consent for data processing (where applicable)
- Object to processing: Object to certain types of data processing
To exercise these rights, contact us at privacy@syntr.com. We will respond within 30 days.
8. Security Measures
We implement industry-standard security measures:
- Encryption at rest & in transit: TLS 1.2+ for data in transit, AES-256 for data at rest
- Role-based access: Least-privilege access controls
- Regular audits: Security assessments and penetration testing
- Incident response plan: Procedures for detecting and responding to security incidents
- Secure infrastructure and network firewalls
See our Security Policy for more details.
9. International Data Transfers
Your data may be processed and stored in servers located outside your country of residence. We ensure appropriate safeguards are in place, including:
- •Standard contractual clauses (SCCs) for data transfers
- •Adequacy decisions where applicable
- •Compliance with applicable data protection laws
10. Children's Privacy
Syntr is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will:
- •Notify you of material changes via email or platform notification
- •Update the "Last updated" date at the top of this page
- •Your continued use after changes constitutes acceptance of the updated policy
12. Contact
For privacy-related questions or to exercise your rights, contact us at:
Privacy Team: privacy@syntr.com
Data Protection Officer: dpo@syntr.com
Support: support@syntr.com
Company: Syntr Technologies Pvt. Ltd.