●Legal & Compliance

Privacy Policy

Last Updated: May 20, 2026

At SYNTR, we are committed to protecting your privacy. This Privacy Policy describes how SYNTR ("we", "us", or "our") collects, uses, processes, and protects your personal and business data when you access or use our AI-powered operating system, including email automation, WhatsApp CRM, smart tracking tools, analytics, and associated services (collectively, the "Platform").

By accessing or using the Platform, you consent to the data collection and practices described in this Privacy Policy. If you do not agree with any terms of this policy, please do not use our services.

1. Information We Collect

To provide our multi-channel automation and intelligence services, we collect data under the following categories:

  • Account Information: Name, business email, phone number, organization name, billing address, and account credentials.
  • Integration Data: In order to connect your business systems, we collect API tokens, authentication credentials, and system IDs for connected mailboxes (SMTP/IMAP credentials, Google OAuth tokens, Outlook tokens) and WhatsApp Business API configs.
  • Campaign & Outreach Content: Content of automated emails, follow-up sequences, templates, and WhatsApp messages compiled and dispatched through our platform.
  • Recipient and Lead Data: Information upload by you concerning your leads, subscribers, or clients, including email addresses, phone numbers, interaction history, and custom metadata.
  • Usage & Device Analytics: IP addresses, browser configurations, operating systems, clickstream records, referral sources, and platform interaction histories.

2. How We Use Your Information

We process your data to deliver the core functional benefits of SYNTR. Specific uses include:

  • Provision of Services: Creating and managing accounts, delivering email sequences, dispatching automated WhatsApp follow-ups, and managing deal pipelines.
  • AI Engine Refinements: Operating our built-in AI agents that draft follow-ups, enrich lead profiles, and optimize send timings. *Note: We do not use your proprietary business leads or sensitive text content to train public foundation models.*
  • System Performance & Tracking: Monitoring system uptime, analytical conversions, and providing metrics on tracking performance.
  • Billing & Account Management: Verifying credentials, managing monthly/annual subscriptions, processing invoices, and responding to support requests.

3. Third-Party Integrations & Data Sharing

SYNTR integrates with various service providers to execute outreach and operations. We share data only in the following contexts:

  • Infrastructure & Hosting Providers: Data is securely hosted on premium cloud providers (such as Amazon Web Services and Google Cloud Platform).
  • Communications Gateways: SMTP servers, Twilio (for WhatsApp), and official Meta WhatsApp Business API channels to deliver your communications.
  • Payment Processors: Credit card processing is handled securely via Stripe, and no raw billing credentials are saved on SYNTR servers.
  • Legal Compliance: We may disclose information if required by applicable local regulations, court subpoenas, or if we deem disclosure necessary to protect against fraud or security vulnerabilities.

4. Data Security

We maintain industry-standard physical, administrative, and technological guardrails to prevent unauthorized access, alteration, or destruction of your data. All connections to external mail servers are secured via SSH/SSL protocol, and credentials are encrypted at rest using AES-256 standards. However, no communication channel or storage system can be guaranteed 100% secure.

5. Data Retention & Control

We store account information and client database details as long as your SYNTR subscription remains active. You hold complete ownership of your data:

  • You may request complete export of your lead databases and automated workflows.
  • Upon account termination, you may request deletion of all connection tokens, email logs, and customer databases. Data will be permanently purged within 30 days of a verified deletion request.

6. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated document will be immediately published to this URL, and the "Last Updated" date will reflect the revision. We encourage you to review this page periodically to remain informed about our data handling protocols.

7. Contact Support

If you have any questions, comments, or concerns regarding our privacy standards or wish to request data deletion, please contact our privacy compliance officer at privacy@syntr.com.