Refund & Cancellation Policy

1. General Policy

Syntr offers flexible subscription plans with transparent cancellation policies. This policy outlines refund eligibility, cancellation procedures, and billing terms.

2. Monthly Plans

• Cancel anytime: You may cancel your monthly subscription at any time through your account settings
• No refund for current cycle: Cancellation takes effect at the end of your current billing period
• You will continue to have access until the end of your paid period
• No automatic renewal after cancellation

3. Annual Plans

• Cancel anytime: You may cancel your annual subscription at any time
• •Partial refunds: Only if legally required (e.g., consumer protection laws in your jurisdiction)
• •Refund amount calculated on a pro-rata basis for unused months
• •Processing fees may apply to refunds

4. Free Plan

• The Free plan has no charges and can be cancelled at any time
• No refunds apply as no payment is required

5. Abuse-Related Termination

• Accounts terminated for violations of Terms of Use or Anti-Spam Policy are not eligible for refunds
• This includes spam, abuse, fraud, or illegal activity
• All fees paid are forfeited upon abuse-related termination

6. Refund Eligibility

Refunds may be considered in the following circumstances:

• Legal requirements: If required by consumer protection laws in your jurisdiction
• Service failures: If Syntr fails to provide service due to technical issues on our end (at our discretion)
• Duplicate charges: If you are charged multiple times for the same service
• Not eligible: Change of mind, unused features, or dissatisfaction with service quality

7. Cancellation Procedure

To cancel your subscription:

1. 1.Log in to your Syntr account
2. 2.Navigate to Account Settings → Billing
3. 3.Click "Cancel Subscription"
4. 4.Confirm cancellation
5. 5.You will receive a confirmation email

Alternatively, contact support at support@syntr.com to request cancellation.

8. Refund Processing

• •Refunds, if approved, will be processed within 10-15 business days
• •Refunds will be issued to the original payment method
• •Processing fees charged by payment processors may be deducted from refunds
• •You will receive email confirmation when refund is processed

9. Billing Disputes

If you believe you have been charged incorrectly:

• •Contact us at support@syntr.com within 30 days of the charge
• •Include invoice number, date, and amount in your request
• •We will investigate and respond within 5 business days
• •If the dispute is valid, we will issue a refund or credit

10. Contact

For refund or cancellation requests, contact us at:

Billing Support: billing@syntr.com
General Support: support@syntr.com
Response Time: Within 2 business days