1. Infrastructure Security
- •Secure cloud infrastructure: Hosted on enterprise-grade cloud providers with SOC 2, ISO 27001 compliance
- •Network firewalls & isolation: Multi-layer firewall protection and network segmentation
- •Access logging & monitoring: Comprehensive logging of all system access and activities
- •DDoS protection: Protection against distributed denial-of-service attacks
- •Regular security updates: Automated patching and security updates
2. Data Protection
- •TLS encryption for data in transit: All data transmitted over TLS 1.2+ (HTTPS)
- •Encrypted databases: Data at rest encrypted using AES-256 encryption
- •Secrets management: API keys, passwords, and credentials stored in secure vaults
- •Backup encryption: All backups are encrypted and stored securely
3. Access Control
- •Least-privilege access: Users granted minimum necessary permissions
- •Multi-factor authentication (MFA): Required for all internal admin users
- •Regular access reviews: Quarterly reviews of user access and permissions
- •Session management: Automatic session timeout and secure session handling
- •Role-based access control (RBAC): Granular permissions based on user roles
4. Incident Response
- •Detection within 24 hours: Automated monitoring and alerting systems
- •Customer notification: If breach impacts customer data, notification within 72 hours as required by law
- •Root cause analysis: Comprehensive investigation of security incidents
- •Remediation: Immediate action to contain and fix security issues
- •Post-incident review: Lessons learned and process improvements
5. Security Audits & Compliance
- •Regular security audits: Annual third-party security assessments
- •Penetration testing: Regular penetration testing by certified security professionals
- •Vulnerability scanning: Continuous automated vulnerability scanning
- •Compliance standards: Working towards ISO 27001 certification (aspirational)
6. Security Best Practices for Users
To maintain security, we recommend users:
- •Use strong, unique passwords
- •Enable two-factor authentication (2FA) when available
- •Keep API keys and credentials secure
- •Regularly review account access and permissions
- •Report suspicious activity immediately
7. Security Contact
To report security vulnerabilities or incidents, contact us at:
Security Team: security@syntr.com
For urgent security issues: security@syntr.com (include "URGENT" in subject)
We appreciate responsible disclosure of security vulnerabilities. Please allow us reasonable time to address issues before public disclosure.